Deliver Your Network as a Service with Itential's Self-Serve Capabilities

Secure, Self-Service Infrastructure for Platforms, Pipelines, & People

Itential’s self-service capabilities provide Network, IT, and App Dev teams to ability to independently manage, execute, and monitor workflows across diverse systems and environments. Gain robust, secure self-service access that drives greater efficiency and agility across your organization.

Event-Driven Orchestration

Execute workflows in response to notifications, enabling event-driven processes and closed-loop remediation through integration with platforms like ServiceNow and Kafka.

Integrate with Self-Service Catalogs

Safely integrate workflows into self-service catalogs like ServiceNow or DevOps CI/CD pipelines, ensuring smooth, automated operations.

Deliver Network API

Allow end users to directly run workflows from IT systems like ServiceNow, simplifying operations with a network API.

Visually Manage All Workflows in a Single View

Itential provides comprehensive visibility and control over every task, automation, and workflow published and executed on the platform.

Centralized Workflow Management
Manage all organizational workflows from a single, unified view.
Real-Time Workflow Visualizations
Monitor workflows in real-time as they execute, pause, or are canceled.
Execution Status
Job execution will highlight status updates as each task executes, making it easy to identify the overall path and execution status of each task in Operations Manager.
Granular Workflow Insights
Gain detailed insight into the execution status of each task, including inputs, outputs, and the overall workflow history.

See How It Works

Expose Automation Workflows to End Users

Publish workflows for secure execution across applications, pipelines, and teams, delivering network and IT infrastructure quickly and efficiently.

Create & Expose a Catalog of NaaS Services
Publish workflows to an automation catalog, making capabilities such as scripts, playbooks, and workflows available for use across the organization.
Event-Driven Orchestration
Trigger workflows in response to notifications for event-driven, closed-loop processes.
Secure Workflow Sharing
Implement RBAC capabilities and integrate with AAA systems, logging all actions executed, providing secure access to publish and share workflows, ensuring only authorized users have the right access.
Schedule Workflows
Automate recurring processes like compliance checks and audits by scheduling workflows to run at specific times.
Define APIs for workflows to safely integrate into self-service catalogs through ServiceNow, DevOps CI/CD pipelines, or integrate into event streaming platforms like Kafka, for closed-loop operations.

See How to Expose Automations

Expose Automation Workflows with Native ServiceNow App

The Itential ServiceNow app enables network teams to present self-service network and infrastructure automations directly through the ServiceNow platform. By dynamically discovering published automations and their associated forms, users can easily run automations from ServiceNow.

Self-Serve Itential Workflows from ServiceNow
Codeless integration that allows ServiceNow users to run network and infrastructure automations published in the Itential Platform.
Dynamic Workflow Discovery
Workflows published within Itential’s platform will automatically appear in ServiceNow.
Embed Itential Workflows in a ServiceNow Flow
Streamline ServiceNow IT processes by directly running infrastructure automations from a ServiceNow Flow using Itential Actions.

Explore the ServiceNow App

Insights to Iterate & Improve Workflows for Maximum Impact

Optimize workflow performance by reviewing task-level data, identifying issues early, and improving execution over time.

Data-Driven Workflow Optimization
Refine workflows based on performance data and utilization, ensuring continuous improvements.
Detailed Reporting & Analysis
Receive real-time feedback on automation initiatives to improve orchestration efficiency.
Identify & Resolve Performance Bottlenecks
Use performance data to uncover bottlenecks between systems and streamline execution.

Explore How to Maximize Impact

Measure Orchestration ROI

Quantify the impact of orchestrated workflows with built-in reporting tools that evaluate efficiency and calculate time savings over manual processes.

Automation Value & Savings
Track the time saved with each use case and measure the overall value of automation efforts.
Historical Metrics & Performance Tracking
Access historical data to measure automation effectiveness over time, comparing pre- and post-automation results.

Calculate the Value of Your Use Cases