Adapter
Adapter for Integration to IBM SevOne
Overview
This adapter is used to integrate the Itential Automation Platform (IAP) with the SevOne System. The API that was used to build the adapter for SevOne is usually available in the report directory of this adapter. The adapter utilizes the SevOne API to provide the integrations that are deemed pertinent to IAP. The ReadMe file is intended to provide information on this adapter it is generated from various other Markdown files.
Details
The SevOne adapter from Itential is used to integrate the Itential Automation Platform (IAP) with IBM SevOne Network Performance Management to monitor network and infrastructure to maintain the reliability and quality of the services. With this adapter you have the ability to perform operations such as:
- Retrieve, Create, or Clear Alerts
- Retrieve, Create, or Update Policies
- Get, Create, Update, or Delete Device
- Get, Create, Update, or Delete Device Groups
For further technical details on how to install and use this adapter, please click the Technical Documentation tab.
SevOne
Table of Contents
Specific Adapter Information
Authentication
This document will go through the steps for authenticating the SevOne adapter with Dynamic Token Authentication. Properly configuring the properties for an adapter in IAP is critical for getting the adapter online. You can read more about adapter authentication HERE.
Companies periodically change authentication methods to provide better security. As this happens this section should be updated and contributed/merge back into the adapter repository.
Dynamic Token Authentication
The SevOne adapter requires Dynamic Token Authentication. If you change authentication methods, you should change this section accordingly and merge it back into the adapter repository.
STEPS
Ensure you have access to a SevOne server and that it is running
Follow the steps in the README.md to import the adapter into IAP if you have not already done so
Use the properties below for the
properties.authenticationfield"authentication": { "auth_method": "request_token", "username": "sevone_login", "password": "sevone_password", "token_timeout": 1800000, "token_cache": "local", "invalid_token_error": 401, "auth_field": "header.headers.X-AUTH-TOKEN", "auth_field_format": "{token}", "auth_logging": false }you can leave all of the other properties in the authentication section, they will not be used for dynamic token authentication.
Restart the adapter. If your properties were set correctly, the adapter should go online.
Troubleshooting
- Make sure you copied over the correct username and password.
- Turn on debug level logs for the adapter in IAP Admin Essentials.
- Turn on auth_logging for the adapter in IAP Admin Essentials (adapter properties).
- Investigate the logs - in particular:
- The FULL REQUEST log to make sure the proper headers are being sent with the request.
- The FULL BODY log to make sure the payload is accurate.
- The CALL RETURN log to see what the other system is telling us.
- Credentials should be masked by the adapter so make sure you verify the username and password - including that there are erroneous spaces at the front or end.
- Remember when you are done to turn auth_logging off as you do not want to log credentials.
Sample Properties
Sample Properties can be used to help you configure the adapter in the Itential Automation Platform. You will need to update connectivity information such as the host, port, protocol and credentials.
"properties": {
"host": "localhost",
"port": 80,
"choosepath": "",
"base_path": "/api",
"version": "v1",
"cache_location": "local",
"encode_pathvars": true,
"encode_queryvars": true,
"save_metric": false,
"stub": false,
"protocol": "http",
"authentication": {
"auth_method": "request_token",
"username": "username",
"password": "password",
"token": "token",
"token_timeout": 1800000,
"token_cache": "local",
"invalid_token_error": 401,
"auth_field": "header.headers.X-AUTH-TOKEN",
"auth_field_format": "{token}",
"auth_logging": false,
"client_id": "",
"client_secret": "",
"grant_type": "",
"sensitive": [],
"sso": {
"protocol": "",
"host": "",
"port": 0
},
"multiStepAuthCalls": [
{
"name": "",
"requestFields": {},
"responseFields": {},
"successfullResponseCode": 200
}
]
},
"healthcheck": {
"type": "startup",
"frequency": 60000,
"query_object": {},
"addlHeaders": {}
},
"throttle": {
"throttle_enabled": false,
"number_pronghorns": 1,
"sync_async": "sync",
"max_in_queue": 1000,
"concurrent_max": 1,
"expire_timeout": 0,
"avg_runtime": 200,
"priorities": [
{
"value": 0,
"percent": 100
}
]
},
"request": {
"number_redirects": 0,
"number_retries": 3,
"limit_retry_error": 0,
"failover_codes": [],
"attempt_timeout": 30000,
"global_request": {
"payload": {},
"uriOptions": {},
"addlHeaders": {},
"authData": {}
},
"healthcheck_on_timeout": false,
"return_raw": false,
"archiving": false,
"return_request": false
},
"proxy": {
"enabled": false,
"host": "",
"port": 1,
"protocol": "http",
"username": "",
"password": ""
},
"ssl": {
"ecdhCurve": "",
"enabled": true,
"accept_invalid_cert": true,
"ca_file": "",
"key_file": "",
"cert_file": "",
"secure_protocol": "",
"ciphers": ""
},
"mongo": {
"host": "",
"port": 0,
"database": "",
"username": "",
"password": "",
"replSet": "",
"db_ssl": {
"enabled": false,
"accept_invalid_cert": false,
"ca_file": "",
"key_file": "",
"cert_file": ""
}
},
"devicebroker": {
"enabled": false,
"getDevice": [
{
"path": "/not/mapped",
"method": "GET",
"query": {},
"body": {},
"headers": {},
"handleFailure": "ignore",
"requestFields": {
"insample": "{port}"
},
"responseDatakey": "",
"responseFields": {
"name": "{this}{||}{that}",
"ostype": "{osfield}",
"ostypePrefix": "meraki-",
"port": "{port}",
"ipaddress": "{ip_addr}",
"serial": "{serial}"
}
}
],
"getDevicesFiltered": [
{
"path": "/not/mapped",
"method": "GET",
"pagination": {
"offsetVar": "",
"limitVar": "",
"incrementBy": "limit",
"requestLocation": "query"
},
"query": {},
"body": {},
"headers": {},
"handleFailure": "ignore",
"requestFields": {},
"responseDatakey": "",
"responseFields": {
"name": "{this}{||}{that}",
"ostype": "{osfield}",
"ostypePrefix": "meraki-",
"port": "{port}",
"ipaddress": "{ip_addr}",
"serial": "{serial}",
"id": "{myid}"
}
}
],
"isAlive": [
{
"path": "/not/mapped/{devID}",
"method": "GET",
"query": {},
"body": {},
"headers": {},
"handleFailure": "ignore",
"requestFields": {
"devID": "{id}"
},
"responseDatakey": "",
"responseFields": {
"status": "return2xx",
"statusValue": "AD.200"
}
}
],
"getConfig": [
{
"path": "/not/mapped/{devID}",
"method": "GET",
"query": {},
"body": {},
"headers": {},
"handleFailure": "ignore",
"requestFields": {
"devID": "{id}"
},
"responseDatakey": "",
"responseFields": {}
}
],
"getCount": [
{
"path": "/not/mapped",
"method": "GET",
"query": {},
"body": {},
"headers": {},
"handleFailure": "ignore",
"requestFields": {},
"responseDatakey": "",
"responseFields": {}
}
]
},
"cache": {
"enabled": false,
"entities": [
{
"entityType": "device",
"frequency": 3600,
"flushOnFail": false,
"limit": 10000,
"retryAttempts": 5,
"sort": true,
"populate": [
{
"path": "/not/mapped",
"method": "GET",
"pagination": {
"offsetVar": "",
"limitVar": "",
"incrementBy": "limit",
"requestLocation": "query"
},
"query": {},
"body": {},
"headers": {},
"handleFailure": "ignore",
"requestFields": {},
"responseDatakey": "",
"responseFields": {
"name": "{this}{||}{that}",
"ostype": "{osfield}",
"ostypePrefix": "meraki-",
"port": "{port}",
"ipaddress": "{ip_addr}",
"serial": "{serial}",
"id": "{myid}"
}
}
],
"cachedTasks": [
{
"name": "",
"filterField": "",
"filterLoc": ""
}
]
}
]
}
}