Overview

IT organizations are constantly pushed to deliver infrastructure services more efficiently to provide a more cloud-like experience to their users. However, with ServiceNow development resources in high demand, network infrastructure is often slow to be integrated with ServiceNow environments, making life harder for network teams and ServiceNow teams alike. With Itential’s ServiceNow app, users can run infrastructure automations, directly from the Now Platform – reducing the time to complete new requests and rapidly deliver services to end users.

Description

With the Itential ServiceNow app, available in the ServiceNow store, IT organizations can present network and infrastructure automations into the Now Platform, allowing users to run these automations to complete IT service requests and deliver infrastructure service request with cloud-like efficiency.

• Codeless integration that allows ServiceNow users to run network and infrastructure automations published in the Itential Automation Platform.
• Dynamic discovery within ServiceNow of newly published automations in the Itential Automation Platform.
• Scale the use of infrastructure automations to any ServiceNow end-user.
• Streamline ServiceNow IT processes by directly running infrastructure automations from a ServiceNow Flow using Itential Actions.
• Provides a concise way to deliver self-service and end-to-end automation, reducing manual ticket churns.

This Ecosystem application is installed through the ServiceNow App Store. For details on installation and configuration, please visit the ServiceNow Store Page.