In order to standardize Lumen’s internal network operations to effectively drive business transformation through increased productivity, efficiency, and customer experience, they chose to partner with Itential. With the Itential Automation Platform, Lumen can orchestrate functions such as order management, service provisioning, and service assurance across their multiple network domains.

By leveraging Itential’s API-first, machine-first model, they can drive automation across field operations, service assurance, and service delivery. The orchestration layer uses Itential to integrate with the control systems for each of the separate networks with over 50+ unique systems and network technologies to provide end-to-end visibility and management, streamlining and accelerating how they deliver services to their customers. With Itential, their network operations team can rapidly provision and deploy services through our:

• Multi-domain, multi-vendor service orchestration capabilities.
• No-code development and execution environment that allows non-developers to create automations based on their technology domain expertise.
• Ability to expose functionality via API or automation catalog for self-service capabilities.
• Over 300+ out-of-the-box integrations to any IT or custom-built system.
• Low-code flexibility for designing of automation and orchestration workflows and activities such as payload data transformation and policy design/execution.

Highly scalable platform built on a modern technology stack designed to scale up to the largest networks in the world.