CUSTOMER STORY

TPx Communications Reduces Time to Provision SD-WAN Services from Hours to Minutes with Itential Automation

INDUSTRY

Managed Service Provider

GOALS
  • Accelerate SD-WAN Customer Provisioning
  • Eliminate Revenue Leak
  • Improve Customer Satisfaction & Retention
USE CASES

SD-WAN Provisioning

INTEGRATIONS
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Key Results

Reduced time to provision new customer SD-WAN services from 2 hours to 5 minutes.

Eliminated manual activity at every step of the service provisioning and deployment process.

Increased engineering productivity, freeing up time to focus on automating more use cases.

Integrated network automation with tech stack including Cisco NSO, SD-WAN vendors, and firewall vendors.

Manual Processes Delayed Provisioning for SD-WAN Customers

TPx Communications, a large managed services provider (MSP), faced an increase in customer demand for SD-WAN services that put pressure on network and operations teams. With over 600 new customers a month, provisioning SD-WAN services with manual activities wouldn’t scale — customers were waiting months as the backlog of service orders grew. The company risked losing potential customers and a significant amount of revenue.

To keep up with volume and accelerate SD-WAN provisioning, TPx Communications’ network and operations teams began looking at network automation solutions

We deploy and implement about 500-600 devices in a customer environment a month and before Itential, it took each of those implementations at least an hour to do. With automation, we’ve now shaved that process down to minutes per install, including the time of upfront data gathering.

Norm Sullivan, Communications Enterprise Architect at TPX

Why They Chose Itential for SD-WAN Automation & Orchestration

TPx Communications needed a solution that would eliminate manual processes from start to finish, automating every step of SD-WAN provisioning instead of just the implementation stage of specific network changes. In addition, since the primary goal was speed, they decided to avoid any solutions that would require significant training time.

Itential’s ability to rapidly integrate with their entire ecosystem, from Cisco NSO to their SD-WAN and firewall vendors, meant they were able to easily build orchestrations for their entire SD-WAN provisioning process. They leveraged Itential’s workflow capabilities to orchestrate the process end-to-end, from the moment a new service was sold to the final deployment of services to the customer. With Itential, they were able to accelerate SD-WAN provisioning without retraining through our:

  • No-code development environment that enables non-developers to build network orchestration workflows that can open and update tickets, make network changes, ensure network function, and close tickets, reducing daily backlog due to manual changes.
  • Automation Marketplace with 300+ pre-built integrations, and the ability to auto-generate integrations for in-house developed systems that expose an API. The Marketplace also offers workflows based on industry best practices so teams can implement use cases as quickly as possible.
  • Multi-vendor support for any SD-WAN and network technology.
  • Tight integration with Cisco NSO, enhancing their existing investments and improving their ability to automate complex network operations procedures.
  • Highly scalable platform built on a modern technology stack designed to scale up to the largest networks in the world.

We needed something that could help us accelerate, without forcing us to change anything else in our stack. Itential’s no-code integration allowed us to easily plug the platform in to our existing work.

Senior Network Engineer

Accelerated SD-WAN Service Provisioning With Network Orchestration

With Itential, TPx Communications was able to successfully build end-to-end workflows to provision new SD-WAN services, reducing the time and effort required to onboard a new customer. With over 20,000 devices to manage, this has freed up their network and operations teams time to focus on automating even more use cases.

By leveraging low-code workflow orchestration in the Itential Automation Platform, TPx Communications can now focus on growing their business — without growing their headcount.

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