IT organizations are tasked to deliver more IT and infrastructure services to their customers in ever-shorter timeframes. The only way to rise to the task is for organizations to build end-to-end network and infrastructure automations to replace traditional manual processes. However, this also needs to take a step further to scale the use of these automations across different teams in their own platforms.
With the Itential ServiceNow App, network and infrastructure teams can build comprehensive automations in the Itential Automation Platform (IAP) and publish them for use by users in the ServiceNow platform. This certified application streamlines a normally complex and time-consuming integration process, making it simple to configure access, dynamically discover automations, and control which automations can be accessed by different ServiceNow users.
In this demo Rich Martin, Director of Technical Marketing at Itential, showcases how to:
- Configure access to different Itential Automation Platform (IAP) instances from ServiceNow.
- Publish automations in IAP for use in ServiceNow.
- Discover updated and newly published automations using dynamic API calls.
- Access and run automations in ServiceNow using auto-generated forms.
Demo Notes
(So you can skip ahead, if you want.)
00:00 Introduction & Overview of the Itential ServiceNow App
02:07 ServiceNow Integration vs. ServiceNow Application
06:57 How the Itential ServiceNow App Helps IT Organizations
15:10 Demo Overview
16:17 Install Itential ServiceNow Application
17:33 Configure Itential Instances in ServiceNow
20:07 Leveraging Itential Automations in ServiceNow
24:56 Build, Publish, & Run an Automation in the Itential Automation Platform
41:29 Run the Same Automation from the ServiceNow Platform
43:18 Updating the Automation Form Automatically Updates ServiceNow Form
