How Armstrong Automates Infastructure Service Delivery

Faced with piling network requests, the network team at Armstrong found themselves missing SLAs and struggling to keep up with a never-ending backlog. They approached the challenge by adopting automation and orchestration — first attempting to build their own orchestration solution using Python that communicated via API with ServiceNow and other systems. Their approach delivered initial success, but complex workflows and increasing job volumes became challenging to manage at scale.

To solve scalability challenges and streamline infrastructure delivery, Armstrong adopted Itential’s orchestration platform — which allowed them to leverage existing scripts while extending their capabilities to deliver services quickly at scale.

In this on-demand presentation recorded at NAF’s AutoCon 2, Eric Anderson, Senior Infrastructure Architect at Armstrong, discusses his team’s automation and orchestration journey and dives into the solution architecture at each stage. Using Itential’s platform and adopting an orchestration strategy, they’ve reduced manual operations and accelerated infrastructure delivery across the organization.