Turn AI Into Action: Orchestrate Incident Response from Detection to Resolution

Enterprise IT teams are exploring how to harness AI to move faster, resolve issues proactively, and deliver self-service infrastructure operations. But real transformation doesn’t come from plugging in an AI model — it comes from operationalizing it across your workflows, systems, and teams. That’s where Itential comes in.

In this demo, Ankit Bhansali, Senior Solutions Architect, walks through a real-world scenario where two critical issues are detected — a port failure and a firewall threat. From there, Itential orchestrates a seamless AI-driven flow:

• ChatGPT acts as the AI troubleshooting agent, analyzing the incident, identifying the issue, and recommending remediation steps — including CLI changes and API payloads.
• Gemini performs risk validation, reviewing the proposed fix for security compliance, policy alignment, and operational risk — approving or halting the change.
• Claude steps in as the root cause analysis agent, uncovering long-term patterns, suggesting improvements, and documenting the outcome to drive continuous infrastructure optimization.

All of this is orchestrated by Itential — logged in ServiceNow, executed through automated workflows, and aligned to business and domain policies.