IT organizations spend a significant amount of effort keeping up with changing application and infrastructure requirements, which often requires changes to network infrastructure such as firewall rule access, load balancer provisioning, etc. This can take longer than anticipated due to manual processes required to coordinate changes. With Itential’s latest release of its ServiceNow App, Application teams are now enabled to self-serve network and infrastructure services, bridging the gap between IT Apps and the network.
This demo highlights the first of three example use cases for Itential’s ServiceNow App. In ServiceNow Flow Designer, users can add Itential Actions to a Flow to interface with the network based on published network workflows in your environment. The demo showcases a simple Flow that gets an Itential authentication token and then runs an automation that’s been published in Itential to query and return key operational data.
In this demo, Rich Martin, Director of Technical Marketing at Itential, shows how to:
- Leverage Itential Actions while building a ServiceNow Flow
- Build an Itential workflow for querying and returning data.
- Ensure that workflow can be called via API in ServiceNow.
- Get key results from the Itential automation in ServiceNow.
Demo Notes
(So you can skip ahead, if you want.)
00:00 Intro & Overview of Demo
01:52 Itential Actions in Flow Designer
04:12 Example Itential Workflow
08:37 Adding a ServiceNow Action to Get Results
10:30 Running the Automation from ServiceNow
