IT organizations spend a significant amount of effort keeping up with changing application and infrastructure requirements, which often requires changes to network infrastructure such as firewall rule access, load balancer provisioning, etc. This can take longer than anticipated due to manual processes required to coordinate changes. With Itential’s latest release of its ServiceNow App, Application teams are now enabled to self-serve network and infrastructure services, bridging the gap between IT Apps and the network.
This demo highlights the third of three example use cases for Itential’s ServiceNow App: enabling multi-domain network service requests through a ServiceNow Flow, delivered as self-serve automated outcomes. This puts the previous two demos in more context, and you’ll see how to provision different steps end-to-end to successfully orchestrate a multi-domain service request using Itential and ServiceNow.
In this demo, Rich Martin, Director of Technical Marketing at Itential, shows how to:
- Build a Flow with multiple Itential Actions
- Run & test the Flow to see results.
- View the running job in the Itential platform.
- View & understand a complex, multi-domain Itential workflow that is called from a ServiceNow Flow.
Demo Notes
(So you can skip ahead, if you want.)
00:00 Intro & Overview of Demo
01:05 ServiceNow Flow Logic
02:27 Running & Testing the Flow
03:03 Example of Multi-Domain Itential Workflow
03:59 How Itential Onboards Existing Python & Ansible Automations
05:26 MS Teams Integration (bonus)
