Enable Network & Infrastructure Automation in a ServiceNow Flow with Itential’s Latest Release of its ServiceNow App

IT organizations spend a significant amount of effort keeping up with changing application and infrastructure requirements, which often requires changes to network infrastructure such as firewall rule access, load balancer provisioning, etc. This can take longer than anticipated due to manual processes required to coordinate between app, network, and infrastructure changes. This can create a serious time lag on productivity and velocity. With Itential’s latest release of its ServiceNow App, Application teams are now enabled to self-serve network and infrastructure services as a fully automated processes – bridging the gap between IT Apps and the network.

This new release introduces Itential Actions that can be directly embedded in a ServiceNow Flow. These Actions give ServiceNow teams access to a self-service catalog that enables their IT processes to directly gather operational network data, request new network resources, or orchestrate changes across multiple network domains. This means that any IT request that experiences delays due to manual network processes can now be automated as easily as other IT resources, enabling organizations to deliver IT services at maximum efficiency.

In this demo, Rich Martin, Director of Technical Marketing at Itential, shows how to:

• Publish an automation in Itential to provide self-service infrastructure in ServiceNow.
• Build a Flow that queries network inventory and operational data for dynamic use in ServiceNow.
• Build a Flow to qualify network resource availability for a new service or site.
• Build a Flow to provision a new network service as part of a larger IT request process.
• Understand how Itential Actions enable self-service automation through Example Flows.

Learn more about Itential’s ServiceNow App