Enabling a ServiceNow Flow to Qualify Resources for a Requested Network

IT organizations spend a significant amount of effort keeping up with changing application and infrastructure requirements, which often requires changes to network infrastructure such as firewall rule access, load balancer provisioning, etc. This can take longer than anticipated due to manual processes required to coordinate changes. With Itential’s latest release of its ServiceNow App, Application teams are now enabled to self-serve network and infrastructure services, bridging the gap between IT Apps and the network.

This demo highlights the second of three example use cases for Itential’s ServiceNow App. In this example, you’ll see how to build a ServiceNow Flow that qualifies resources for a network service request that would trigger an automation built with Itential. By doing this, when a user or application requests a service made up of multiple resources, they’ll immediately get a response if the resources are not available — avoiding wasted time attempting to configure them.

In this demo, Rich Martin, Director of Technical Marketing at Itential, shows how to:

• Build a ServiceNow Flow that triggers resource qualification queries in response to a network service request.
• Pass a JSON object to pass data from a ServiceNow Flow into the Itential workflow.
• Build & understand the service qualification workflow built in Itential & ensure it can be exposed as a ServiceNow Action.
• Test a ServiceNow Flow that calls an Itential workflow as an Action.

Learn more about Itential’s ServiceNow App