Itential’s new application for ServiceNow OMT delivers powerful capabilities for service providers and large enterprise orchestrating and delivering innovative network services. This demo covers service order fulfillment and the requisite network provisioning across multiple domains, fulfilling an order for a product that leverages published Itential automations packaged by a catalog owner and delivered to customers via the ServiceNow OMT Service Catalog.
The fulfillment use case in this demo is Managed Application Hosting, which includes provisioning infrastructure, network, and security across various technologies including AWS cloud, Cisco data center, an SD-WAN network, and a Panorama controller. The order can be requested via API, an emulated portal, or a pipeline, and then the outbound fulfillment request leverages the Itential ServiceNow Application and published Itential Actions in a ServiceNow Flow.
In this demo, you’ll learn how to:
- Create automations in Itential and publish them as RFSs to ServiceNow OMT.
- Create a product within the SOM Catalog using published RFSs.
- See how a product order can be kicked off via an API or an emulated portal.
- See how the order is decomposed and fulfilled by Itential.
Demo Notes
(So you can skip ahead, if you want.)
00:00 Introduction & Overview of Demo
00:58 Overview of 3 Itential Workflows to Fulfill the Example Service
02:20 Publishing Itential Workflows as RFSs in ServiceNow OMT
03:17 Service Specifications for Published RFSs in ServiceNow OMT
04:34 Example OMT Catalog Product that Leverages the 3 Published RFSs
06:03 Ordering a Product & Beginning the Fulfillment Process
09:20 Approving an Order Request & Validating In-Progress Order Characteristics
10:56 Creating an Outbound Fulfillment Request That Runs a ServiceNow Flow with Itential Actions
12:22 Viewing the Jobs Running in Itential Triggered by the Service Order
13:40 Summary of Rapid Service Order Fulfillment with ServiceNow OMT & Itential
