The ServiceNow platform is quickly becoming more than just a way to manage IT tickets — it’s becoming the central hub for everything in IT, including infrastructure. ServiceNow teams are focused on building self-service portals and the underlying IT processes that can complete these requests, but one of the biggest hurdles they run into is how to bridge the gap between requesting network services and automating the actual changes to the infrastructure. Enabling this for the simplest tasks can sometimes take weeks due to lack of resources and complexity to coordinate between multiple groups.
With Itential’s deep integration with the ServiceNow platform we simplify how ServiceNow developers and Networking teams work together and combine the best features from both platforms to deliver self-service infrastructure to end users. Network teams can work on building workflows and forms to orchestrate network changes, and ServiceNow developers can directly request infrastructure changes from a ServiceNow Flow by executing these workflows through a set of certified Itential Actions.
In this demo see step-by-step how teams can:
- Identify and use Itential Actions in a ServiceNow Flow.
- Authenticate and run an Itential workflow from a ServiceNow Flow.
- Utilize a ServiceNow catalog to instantly deliver self-service infrastructure.
Demo Notes
(So you can skip ahead, if you want.)
00:00 Introduction & Overview
00:47 Itential & ServiceNow Integration Methods
05:01 Itential Actions for ServiceNow Flows
07:34 ServiceNow Flows with Itential Actions: Before & After
21:15 Review of Demo Architecture
22:50 Example of ServiceNow Flow with Manual Fulfillment of Infrastructure Requests
27:15 Update ServiceNow Flow with Itential Actions to Automate Infrastructure Provisioning
34:09 Execute Self-Service Infrastructure Request from a ServiceNow Catalog
40:27 Review of Itential Job that Provisions Security Infrastructure
47:47 Validate Changes in Palo Alto Panorama, Infoblox, & AWS Tools
