How to Connect ServiceNow to Your Infrastructure with Itential
The ServiceNow platform is quickly becoming more than just a way to manage IT tickets — it’s becoming the central hub for everything in IT, including infrastructure. ServiceNow teams are focused on building self-service portals and the underlying IT processes that can complete these requests, but one of the biggest hurdles they run into is how to bridge the gap between requesting network services and automating the actual changes to the infrastructure. Enabling this for the simplest tasks can sometimes take weeks due to lack of resources and complexity to coordinate between multiple groups.
With Itential’s deep integration with the ServiceNow platform we simplify how ServiceNow developers and Networking teams work together and combine the best features from both platforms to deliver self-service infrastructure to end users. Network teams can work on building workflows and forms to orchestrate network changes, and ServiceNow developers can directly request infrastructure changes from a ServiceNow Flow by executing these workflows through a set of certified Itential Actions.
In this demo see step-by-step how teams can:
- Identify and use Itential Actions in a ServiceNow Flow.
- Authenticate and run an Itential workflow from a ServiceNow Flow.
- Utilize a ServiceNow catalog to instantly deliver self-service infrastructure.
