Integrating Jira Work Management Platform with Itential to Automate Your Change Management Process

As a network engineer, the fun part of the job (and what you were actually hired to do) is real network engineering and making the network operate more securely and efficiently. However, the reality is that making changes to the network also requires that we document those changes in great detail — both before and after the changes are made. Now that network uptime, performance, and security are more important than ever, process and documentation are also critical, and many times network teams spend more time opening, updating, and documenting issues in platforms like Jira than they do working on the network.

By integrating the Itential Automation Platform with the Jira Work Management platform, network teams can reclaim valuable time by automating these manual steps, freeing them up to continue to improve the network and positively impact everything that utilizes the infrastructure.

In this demo, Rich Martin, Technical Marketing Engineer at Itential, shows step-by-step how to save time and effort by automating the change management process that surrounds network changes as well as the changes themselves:

• Generate an integration to Jira Work Management Cloud Platform.
• Create new issues and set initial fields using a Data Transformation.
• Update comments on issues with network details captured from pre- and post-check tasks.
• Automate transitions to progress an issue’s status from open to completion.

Learn more about Itential’s integration ecosystem