Today’s network environment is more elastic and dynamic than ever before, and network teams are tasked to keep up with an increasing volume of network changes daily. Despite this, the need to follow structured change request processes has become a requirement. This process includes opening tickets, waiting for approval, updating them, and closing them. Because these are typically manual processes, network practitioners spend a considerable amount of time in ITSM systems like ServiceNow managing tickets instead of focusing on network-related work. Itential provides a no-code approach to ServiceNow integration and automation of these processes as steps in a workflow.
In this on-demand webinar, Rich Martin, Senior Technical Marketing Engineer at Itential, demonstrates:
- How to easily integrate ServiceNow with Itential’s platform.
- How to build automation steps from ticket open to ticket closure.
- One-step data transformations with ServiceNow.
- The coordination with ServiceNow approvals.
Demo Notes
(So you can skip ahead, if you want.)
00:00 Demo Overview
02:53 Integrate ServiceNow + Itential Platform
07:16 View ServiceNow Tasks
08:57 Create a New Ticket
14:47 Update/Close Tickets
30:34 Review, Run, & Test Completed Automation
