The Itential Application for ServiceNow OMT enables service provider network teams, product owners, and ServiceNow catalog owners to leverage a standardized platform for automating, orchestrating, and delivering new infrastructure services. The application streamlines order fulfillment on top of Itential’s deep integration with ServiceNow, allowing service provider teams to accelerate and collaborate on the rollout of new, innovative products.
This demo shows how users can easily publish infrastructure-focused automations and orchestrations as Resource Facing Services within ServiceNow Order Management for Telecom. This supports accelerated product innovation, facilitated by Itential’s integration, automation, and orchestration capabilities.
In this demo, you’ll see how to:
- Publish Load Balancer automations in the Itential platform as a consumable RFS in ServiceNow OMT.
- Tie these published services to a product by a catalog owner that can be delivered to enterprise customers.
Demo Notes
(So you can skip ahead, if you want.)
00:00 Introduction & Overview of Demo
00:30 How SMEs Across Domains Can Leverage Itential to Expose Automation via OMT
00:51 Overview of Example Itential Automation Workflow
02:21 Overview of Example Published RFS
04:30 Publishing an Itential Workflow as a New RFS in ServiceNow OMT
05:54 Viewing the Published, Consumable RFS with Auto-Generated Specification Characteristics in OMT
06:53 Incorporating the RFS in a Product in the OMT Service Catalog
