In today’s IT environment, many organizations are facing much higher requirements for auditing access to applications and services. Due to the complex nature of today’s distributed infrastructure, enabling access to these applications and services may require changes to multiple cloud, network, and security devices or services. Not to mention, these changes must also have a clear chain of evidence and traceability of who made the changes, when they were made, what changes were made, who approved them, who was given access and when did they access them, and finally — is the access still necessary.
This information is stored in many different places, like logging servers, databases, ticketing systems with little or no way to correlate it together for reporting, query it easily for basic details, and in most cases the current state of the service access isn’t stored anywhere, making it difficult to determine if it’s still in use and how to efficiently decommission the service, given the multiple configuration changes that must be made across a series of different infrastructure domains.
To simplify auditing and reporting, enterprises leverage Itential’s Lifecycle Manager (LCM) to provide a central method of managing these important services. With this application, network and security teams can define and track details related to service access, easily correlating details together for the infrastructure, security, users and more so every service is provisioned, identified, tracked, and can be decommissioned easily.
In this demo Dan Sullivan, Principal Solutions Architect at Itential, shows step-by-step how teams can:
- Enable tracking of access services with network, security, and operational data.
- Define service states and use LCM Actions to update state details.
- Integrate with non-infrastructure services like ServiceNow for ticketing.
- Quickly decommission existing access services when they are no longer required.
Demo Notes
(So you can skip ahead, if you want.)
00:00 Introduction & Demo Overview
06:25 Review of a Project & Assets
07:40 Templates Used for Service Provisioning
11:20 Example of A Workflow that Provisions Multiple AWS Services Using A Template
14:50 Saving Service State with Lifecycle Manager Workflows
18:15 Using Lifecycle Manager Application for Managing Service Duration State
19:30 Running a Published Automation for Renewing an Existing Service
22:30 Automatically Audit Service Renewals & Notify Via Email
24:10 Integrating ServiceNow With the Service Renewal Process using Actions in a Flow
25:45 Review Itential Job Execution for Renewal Workflow From ServiceNow
