How Itential Integrates With Jira
Jira is a popular platform that allows organizations to manage and track a wide range of different IT processes, projects, and tasks. Network teams use Jira to track network change requests or incident report issues through multiple stages until completion. This manual process requires network engineers to swivel-chair between different applications while working on the network just to update these issues. It’s time-consuming and can contribute to human error. With Itential, network teams can automate network processes and integrate with Jira to orchestrate an end-to-end process that includes automatically updating Jira issues in real-time with information gathered directly from the source.
Jira + Itential Network Automation Use Cases
Itential supports a wide range of use cases for customers looking to leverage Jira for network change management.
Automating network processes, like provisioning and troubleshooting, makes network engineers more productive. But often, teams still spend too much time manually updating Jira issues with swivel-chair and copy and paste techniques. Itential enables teams to build workflows that do it all, orchestrating the process of automating network changes and creating and updating Jira issues. The result is increased efficiency, fewer errors, and more consistent documentation.
Teams who leverage the Jira integration can:
- Build workflows that automate network changes and manage Jira issues.
- Create a new Jira issue using a drag-and-drop visual task when building a workflow.
- Capture network data from different sources and extract relevant details.
- Automatically update documentation in a Jira issue with relevant process details.
Explore Jira in the Itential Automation Marketplace
Itential provides free, modular pre-built components that can be leveraged with your Jira instance.
Pre-Built Adapter
Itential’s Integrated Approach to Network Automation & Orchestration
The Itential Automation Platform is engineered to rapidly integrate with any network and IT system your organization has adopted today and tomorrow. Itential can automate all types of networks, from traditional CLI-based network devices to more modern networking solutions that use API-driven dashboards and even cloud-native network services.
By supporting both networks and IT systems, an Itential workflow can be built to automate more than just changes to network devices. It can coordinate activities like gathering data from an IPAM, opening and updating tickets in ServiceNow, and notifying team members in real-time with updates in Slack. This end-to-end orchestration from ticket creation to ticket closure allows network teams to spend more time focusing on the network instead of swivel-chairing.
No-Code Rapid integration With Any IT or Network System
Itential’s rapid integration capabilities eliminate costly and time-consuming integration efforts, making network operations more agile and enabling organizations to easily adopt new technologies.
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