Integration

Itential + Real-Time Messaging Systems

Itential’s No-Code Integration with Real-Time Messaging Systems

Online collaboration platforms like Slack and Microsoft Teams have become indispensable tools giving businesses and their employees the ability to connect with colleagues and team members directly, and to interact with them in real-time. In the network engineering world, for example, many teams have yet to realize the immense benefit one of these real-time collaboration tools can bring to a successful automation strategy. By leveraging standards-based APIs for these tools, you can easily and quickly integrate any real-time collaboration platform into the Itential Automation Platform. By leveraging your existing messaging environment with Itential’s automation and orchestration capabilities, network, cloud, and security teams can build automations that make infrastructure changes and broadcast status updates in real-time. This enables an entire team to be aware of precisely when an automation starts, when it finishes, and every detail that occurred for each task in between.

Real-Time Messaging + Itential Network Automation Use Cases

Itential supports a wide range of use cases for customers looking to integrate with and leverage their existing real-time collaboration tools for notification management.

Notify Teams of the Status of Any Automation

As teams build and run automations for more and more of their day-to-day operations, it’s important for everyone to be aware of the state of these automation. Automations built in the Itential platform can integrate with your tool of choice to provide as much detail as needed for that type of automation in a particular channel. This allows for the entire team to have visibility and awareness, using the tools they are already using.

Automations that leverage notification integrations can:

Post a message in a channel identifying when an automation begins.
Update the team channel with any critical or important updates as the automation continues execution.
Update selected channels to notify different teams of relevant updates as the automation progresses — for example, network teams can receive network updates and security teams receive updates on security related changes.
Identify when an automation has completed, including displaying any data gathered from tasks in the automation.

Instantly Provide Links & Details for Related Systems

The Itential Automation Platform can integrate with your IT ecosystem as easily as it does with your network infrastructure, making it ideal for providing notifications with direct hyperlinks and details for systems related to the automation that a team may need to access. Using Integration Tasks in the workflow with Data Transformations it’s simple to reference data from different systems, combine them together, and create notification updates that will save your team time and effort.

Automations that leverage notification integrations can:

Post notifications with hyperlinks to an automation’s job details in Itential’s platform.
Open incident or change request tickets in an ITSM and post notifications with direct links into that platform so teams can review the related tickets.
Gather data from inventory, telemetry, or monitoring systems and provide that data in a notification to aid in network troubleshooting.
Help teams respond immediately to an event, without the need to spend time to swivel-chair between different systems researching and gathering details.

Explore Real-Time Messaging Systems in the Itential Automation Marketplace

Itential provides free, modular pre-built components that can be leveraged with your real-time messaging systems.

Pre-Built Adapters

Slack
Microsoft Teams
Email
Cisco Webex Teams

Pre-Built Workflows

Slack Notification Alert
Microsoft Notification Alert
Email Notification Alert
Webex Teams Notification Alert

Itential’s Integrated Approach to Network Automation & Orchestration

The Itential Automation Platform is engineered to integrate quickly with any network and IT system that your organization has adopted today, and tomorrow. Itential can automate all types of networks, from traditional CLI-based network devices to more modern networking solutions that use API-driven dashboards and even cloud-native network services. By supporting both networks and IT systems, an automation workflow can be built to automate more than just changes to network devices, they can include gathering data from an IPAM, opening and updating tickets in ServiceNow, and notifying team members in real time with updates in Slack. Supporting the automation of the entire end-to-end process, from ticket creation to ticket closure, allows network teams to spend more time focusing on the network.
Explore Itential’s Integration Capabilities

No-Code Rapid integration with Any IT or Network System
Itential’s rapid integration capabilities eliminate costly integration efforts and enable new, more robust orchestration flows.
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100+ Integrations & Growing
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